FAQ
How do I update my billing and shipping addresses?
Log in to your account and go to “Address Book” or “Manage Addresses.” From there, you can edit your default details or add new addresses by clicking “Add New Address.” At checkout, simply select your preferred option. If your billing and shipping addresses differ, uncheck “My billing and shipping address are the same” on the payment page and choose the correct one from the dropdown.
Do I have to pay sales tax?
Yes, sales tax is applied based on local state and country regulations tied to your shipping address. The exact tax amount will be shown during checkout before payment is finalized.
How will my credit card be authorized and charged?
Your card will first be authorized to confirm funds are available. The final charge will only be processed once your order is confirmed and shipped. Depending on your bank, you may need to complete additional verification (such as OTP or 3D Secure).
Do you ship internationally?
Yes, international shipping is available to select countries. Costs and delivery timelines depend on your destination and will be shown during checkout. Please note: customs duties or import taxes may apply and are the buyer’s responsibility.
Can I cancel or modify my order after placing it?
If your order hasn’t been processed or shipped yet, you may request changes or cancellation by contacting our support team immediately. Once dispatched, orders cannot be altered or cancelled.
What is your return and refund policy?
We accept returns on eligible products within a specified period (mentioned on the product page). Items must be unused, in their original packaging, and accompanied by proof of purchase. Refunds are processed to the original payment method after the product is received and inspected.
How do I check if an item is covered by my insurance?
Insurance coverage varies by provider and policy. We recommend contacting your insurance company directly with the product details. For eligible items such as breast pumps, our support team can provide documentation to help with your claim process.
Do your products come with a warranty?
Yes, many of our products are covered by a manufacturer’s warranty. Warranty details, including coverage and duration, are specified on the product page. For warranty claims, please contact our support team with your order details and product information.
How can I order a breast pump through insurance?
If your insurance covers breast pumps, you will need to provide a prescription or supporting documents as per your provider’s requirements. Our team can assist you with the verification process and required paperwork.
How long will delivery take?
Delivery timelines vary depending on your location and chosen shipping method. Standard domestic orders usually arrive within 5–7 business days, while international orders may take longer. You will receive a tracking number once your order is shipped.